Your first stop for self-help is a review of our FAQs. Take a look at the ever increasing collection of questions asked by Ontario’s small-scale landlords as well as the actual answers provided by Landlord’s Self-Help Centre.
As you can see from the information you have read in the Human Rights Guide, landlords do have a duty to accommodate tenants with special needs unless to do so would cause undue hardship. The Human Rights Code takes precedence over other legislation. Therefore, even if the City is telling you that you’re not required to build the ramp you will still have to follow the Code requirements.