We rented our rental property to a family who did not pay us rent for months. We did not obtain an order from the Landlord and Tenant Board and we just learned that the tenants left our city. They left us with a $1,000 water bill along with $7,500 in unpaid rent. Do you have any advice for us on how to collect this money?

It is only possible to collect the money owed to you if you have information on the tenant’s new address. It is also important to have their current employment information.

As of September 1, 2021, landlords can file an application for arrears of rent and failure to pay the utility costs with the LTB within one year from the date the tenant is no longer in possession of the rental unit.  The tenant must have moved out of the rental unit on or after September 1, 2021.

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