I needed to do some maintenance work in the rental unit, but the tenant found a separate company to do the work and sent me the bill afterwards. What can I do about this situation?

In response to this situation, you can provide your tenant with a letter to remind them that they are to contact you about any maintenance issues before taking the matter into their own hands, and are to provide you with a reasonable amount of time to respond and address the issue(s). Make sure to include your contact information in this letter as well, so that the tenant is aware of how they can reach you. As the landlord, you should be provided with the opportunity to address the situation and provide a solution.

Obtain another quote on the work that was done to see if the bill the tenant sent you is for a reasonable amount.  If it is, you can reimburse the tenant the full amount.  If it is not, you can offer the tenant a different amount.  If the tenant does not find this acceptable, they can file an application against you at the Landlord and Tenant Board to bring the matter in front of an Adjudicator who will make a final decision.

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