One of my tenants filed an application against me at the Landlord and Tenant Board but we have since reached an agreement and the tenant said she would cancel the hearing. I checked the file status on the Board’s website and it still states the file is open. How do I contact the Board to close the file?
When an application is filed, it is up to the applicant to ask the Board to withdraw their application if they do not wish to proceed. The request to withdraw should be done in writing. If the application is not withdrawn, the hearing will still be held. You should contact your tenant to ask that she notify the Board to withdraw her application. Otherwise, you would have to attend the hearing and if the tenant does not show up for the hearing then the Board will dismiss the application.