Q: I have heard from other landlords that they charge a cleaning deposit to be repaid to the tenant if the unit is left clean. Otherwise the landlord uses that money to pay someone to clean it. Is this a normal practice? A cleaning deposit is not allowed under the...
Did You Know?
Tribunals Ontario Portal (TOP) / Le Portail de Tribunaux décisionnels Ontario
Q: What do I need to do in order to file an application using the Landlord and Tenant Board Portal? To file an application, you will have to login to the Portal and create a My Ontario Login. To create this, an email address is required. This email address will be...
Evidence & Witnesses / Les preuves & témoins
Q: I have filed an application with the Landlord and Tenant Board to evict a problem tenant. My hearing is coming up and I’m trying to prepare my evidence that I will be relying on. In this case I would want the other tenants to attend the hearing as witnesses, but...
Before You Rent / Avant de louer
Q: I entered into a lease agreement with a tenant and his mother agreed to be a guarantor, but I’m not clear whether the guarantor has to be named on the lease. Can you explain how this should be done? A guarantor is a person that guarantees the rent on behalf of the...
L10 Form- Former tenants / Formulaire L10- Ancien(ne) locataire
Q: My tenant has just moved out without providing proper notice and breaking his one year lease. How can I proceed now to recover the rent that he owes to the end of the lease as I am now left with an empty unit? The first thing that you have to be aware of is that...
Shared Kitchen & Bathroom / Partager une salle de bains ou une cuisine
Q: I live on the property and I rent a small apartment to a tenant, who lives in the basement. The tenant is supposed to share the kitchen facilities with myself, however he never comes upstairs to cook or have meals. I’m aware that if it’s shared accommodation such...
Lawful Rent / Le loyer légal
Q: I have a rental property which has been rented to the same tenant for quite some time. A while back, the tenant approached me and asked me if I could lower the rent as he was having financial difficulties, he promised to pay the full amount once he got back on his...
Orders / Les ordonnances
Q: I obtained an Order from the Landlord and Tenant Board to evict my tenant based on nonpayment of rent and disturbances. I have filed with the Sheriff’s office and they have scheduled a date to conduct the eviction. How do I prepare for the actual eviction and what...
Landlord’s Rights and Responsibilities / Les droits du locateur
Q: How long does a landlord have to respond to a maintenance issue? My tenant is telling me that I have to respond to maintenance issues within 24 hours, is this true? The Residential Tenancies Act does not set out a specific time period in which the landlord must...
Tenant Applications/ Les requêtes présentées par les locataires
Q: I served my tenant with a notice of termination based on extensive repairs. I obtained a building permit and I gave notice to my tenants to move out using the N13 notice. The tenants have informed me that they wish to come back. However, due to financial issues, I...