Frequently Asked Questions

Your first stop for self-help is a review of our FAQs. Take a look at the ever increasing collection of questions asked by Ontario’s small-scale landlords as well as the actual answers provided by Landlord’s Self-Help Centre.

Once you have received the LTB payment order, the next step is to enforce it through the Small Claims Court. To do this, you must complete an Affidavit for Enforcement Request [Form 20P] and a Notice of Garnishment [Form 20e]. These forms, along with a copy of the LTB order and an interest calculation sheet showing any interest that might have accrued on the original Order must be filed with the appropriate Small Claims location. After the court reviews and approves your documents, you will receive stamped copies and a file number. You must then serve their employer (garnishee) with a filed copy of Notice of Garnishment and blank copy of Garnishee Statement Form (Form20F). The Debtor is served with a filed copy of Notice of Garnishment and filed copy of the Affidavit for Enforcement Request.  For more information please visit our Garnishment Fact Sheet- https://landlordselfhelp.com/media/2025-Garnishment-.pdf

Garnishment of wages is a legal process that allows you to collect money from a debtor to satisfy the amount they owe you. Once the court approves the garnishment, the employer of the debtor is legally required to deduct a portion of the person’s wages and send it to the court, which then forwards the payments to you. Garnishment is one of the enforcement tools used by someone who has a payment order that has not been paid voluntarily.

The court expects you to begin enforcing your order within the first six years, which means filing the required documents with the Small Claims Court to begin the garnishment process. If more than six years pass, you can still proceed but you will need to request the Court’s permission and provide an explanation for the delay. When initiating the garnishment process, ensure that you file your documents with the Small Claims Court locations that has jurisdiction over the matter.

How a landlord can recover rent arrears or damages from a former tenant depends on whether notice or an application was served before the tenant moved out. If the landlord served an N4 for non-payment and/or N5 for damages and filed an L1 or L2 application before the tenant vacated, the application may still proceed, and the landlord can obtain an order for unpaid rent and damages.

If no application was filed before the tenant left, the landlord must file an L10 application. An L10 allows the landlord to claim unpaid rent, utilities, or damages that occurred during the tenancy. The L10 must be filed within one year of the tenant vacating the unit.

The Simcoe County Housing office that provided the tenant’s income is not under any obligation to release personal information about their clients to any third party. All businesses in Canada, even landlords, are subject to the Personal Information Protection and Electronic Documents Act (PIPEDA). Personal information may be stored and disclosed only by fair and lawful means, with the individuals consent, and only for purposes that are stated between the parties. The other problem you have is that even if you find out the employer information on your own, and begin to garnish the wages by taking the employer to Small Claims Court, the tenant could quit their job. If this happens, the garnishment payment to court and to you would stop, and you would have to start again once you find out who their new employer is.

One of the methods of collecting unpaid rent after obtaining an Order from the Board is by a process called garnishment of wages. Of course, this is only possible if you know where the tenant is employed. Another way is by garnishment of a bank account if you have all the information on where the tenant banks and where the tenant is residing now. If you have this information then you could start the process by simply filling out the required garnishment forms, file them with Small Claims Court and then serve these documents to the employer or the bank and the former tenant. If neither of these methods are possible then it may be best to go to a collection agency. You can find a collections agency online and contact them with the information you have, and they can tell you how their services work. If you want to find out more information on collecting the Small Claims Court website has several guides, review the one called “After Judgment.”

If the tenant is not employed and is receiving any type of government assistance, you cannot garnish any government payments.

The seizure of a vehicle is usually a complicated method of collection, even if you have an order from the Landlord and Tenant Board. You would normally need to hire a lawyer to assist with the procedure and may be able to get enough information to help decide your next steps by speaking to a lawyer for 30 minutes for free using the Law Society Referral Service. Visit their website at www.findlegalhelp.ca.

If the tenant has moved out without paying the rent, as of September 1, 2021 section 87 (1.1) of the Residential Tenancies Act came into effect, landlords can file an arrears application with the LTB within one year from the date the tenant moves out of the rental unit.  The tenant must have moved out of the rental unit on or after September 1, 2021. However, in order to file this application with the LTB, you will have to find out their new residential address to be able to serve them. The prescribed form is available on the LTB website at http://tribunalsontario.ca/ltb/forms/.