Frequently Asked Questions

Your first stop for self-help is a review of our FAQs. Take a look at the ever increasing collection of questions asked by Ontario’s small-scale landlords as well as the actual answers provided by Landlord’s Self-Help Centre.

The novel coronavirus disease, also known as COVID-19, is an infectious disease that spreads primarily through airborne droplets (saliva or discharge from the nose). It can cause mild to severe respiratory illnesses, with some symptoms which are similar to the common flu (runny nose, sore throat, cough, fever and difficulty breathing in severe cases). While many can recover from this virus, it may also lead to death. Those with underlying medical problems or weak immune systems are particularly more vulnerable. On March 17, 2020, the Premier of Ontario declared a state of emergency in the province due to COVID-19. To date, two further emergency orders have been implemented to stem and reduce the spread of COVID-19.

The Government of Canada is requiring everyone to participate in social or physical distancing. Social distancing means minimizing your close contact with others by changing your daily routines. This means:[1]

  • avoiding crowded places and gatherings (other than immediate family)
  • avoiding common greetings, such as handshakes
  • limiting contact with people at higher risk (e.g. older adults and those in poor health)
  • keeping a distance of at least 2 metres (approximately 2 arms lengths or the length of a hockey stick) from others, as much as possible

[1] Taken from the Government of Canada website

In order to actively practice social distancing, everyone is encouraged to:[1]

  • greet with a wave instead of a handshake, a kiss or a hug
  • stay home as much as possible, including for meals and entertainment
  • shop or take public transportation during off-peak hours
  • conduct virtual meetings
  • host virtual playdates for your kids
  • use technology to keep in touch with friends and family
  • work remotely where possible

[1]Taken from the Government of Canada website

The novel coronavirus is a worldwide pandemic and the province of Ontario is revising and adjusting its plans as deemed necessary. During this time, the Landlord and Tenant Board is continuing to accept applications and schedule hearings. However, there is currently a delay of approximately 6 months for most applications.  Unless there is a situation involving serious impairment of safety or an illegal act, the Landlord and Tenant Board is scheduling hearings based on the order in which applications have been filed. 

To be clear, tenants are still responsible for paying their rent. However, in cases where the tenant needs to choose between putting food on the table and paying rent[1], they can opt not to the pay rent without fear of losing their housing. This does not mean that the rent is gone forever, it’s more of a payment deferral option for the tenant until they become financially stable again. Ontario Premier Doug Ford “has said that no one will be evicted for their inability to pay rent, but the Ontario government has not waived rent for the province.”[2]

Section 83(6) of the Residential Tenancies Act, now requires that landlords try to work with their tenants and attempt to negotiate a payment agreement. Any payment agreements that are successfully formed between landlords and tenants on their own can be documented using the Landlord and Tenant Board’s Payment Agreement form which is found at

Hearings at the Landlord and Tenant Board are currently being scheduled for all applications virtually. The Landlord and Tenant Board is still processing incoming applications, so by serving notices now and filing applications, you are simply trying to secure your place in line.

[1] Watch the Premier’s announcement here at

[2] Found at

If your tenant stops paying the rent, first try talking to the tenant to help get an understanding of what they are dealing with. Landlords are required by Section 83(6) of the Residential Tenancies Act to try to negotiate a payment agreement with the tenant and to offer options for deferring rent payments. The Landlord and Tenant Board has a Payment Agreement form which you can use to document your payment plan agreement.

Landlords can still serve the N4 – Notice to End your Tenancy Early for Non-payment of Rent[1]to start the clock with the first step and follow through with the L1 application at the appropriate time. Keep in mind that even though the Landlord and Tenant Board is continuing to hold hearings virtually during the COVID-19 pandemic, it may take months before you get to a hearing and/or obtain an eviction order.

[1] Refer to Landlord’s Self-Help Centre’s Landlord Learning Modules for instructions on how to complete the forms –

If you have already filed an application or are in the process of filing an application based on a termination notice already served, and you think your matter is urgent in nature, the Landlord and Tenant Board has the Request to Extend or Shorten Time form on their website. The Request to Extend or Shorten Time form can be found at

If your request for an earlier hearing is denied, the Board will notify you of this along with reasons for the decision and a hearing will be scheduled for your application when possible. If the Landlord and Tenant Board approves your request, an earlier hearing will be scheduled.

If landlords are struggling to pay their mortgage, the Federal Government has announced that the 6 major banks in Canada are allowing for mortgage deferral options:

Canada’s Big Six banks announced last week they were prepared to provide personal and small business customers financial assistance “on a case-by-case basis” if consumers found themselves facing COVID-19-related problems. The largely unprecedented offer included up to a six-month payment deferral for mortgages, as well as other possible relief, with other, smaller lenders taking similar steps.[1]

Contact your bank for more information and to see if you qualify.

Small businesses (including small landlords) are also being offered financial assistance and support, more information can be found at 

In Toronto, there are also payment deferral options for property taxes and a reduction in hydro charges for a minimum 45 day period beginning March 25, 2020. More information can be found at Financial assistance may also be obtained through various programs developed by the Government of Canada, to see the full list of available supports visit

[1]

If the maintenance inspections or minor repairs are not urgent in nature, it is best to wait until the lockdown is over. In the best interest of everyone’s health, it is not advisable to enter the tenant’s unit during this time of social distancing. Talk to your tenants and ask that they document minor maintenance requests and inform them that you will take care of them when it is safe to do so.

If it is necessary to enter the rental unit to perform a major repair or to deal with an emergency, inform the tenant that you will contact a contractor about performing the repairs and identify potential delays due to COVID-19 and physical distancing. Also advise tenants that proper notice will be provided. See the Entering the Rental Unit fact sheet at for instructions on how to properly enter the rental unit.

Skip to content