Landlords Self-Help Center

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Landlords Self-Help Center
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Frequently Asked Questions

Your first stop for self-help is a review of our FAQs. Take a look at the ever increasing collection of questions asked by Ontario’s small-scale landlords as well as the actual answers provided by Landlord’s Self-Help Centre.

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Q: I am filing my application on the Portal, but I’m getting stuck. Is there any technical support available?

Yes, visit https://tribunalsontario.ca/en/tribunals-ontario-portal/help/ where you can find useful information on technical support. If you are unable to find the answers, you can contact the Tribunals Ontario at https://tribunalsontario.ca/en/tribunals-ontarioportal/contact/

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Q: How do I link my account to a file on the Portal?

Log in to your account and then click on “Link my Account to a File at LTB”, type in the file number and then enter your unique one-time PIN.

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Q: I understand that I have to pay a fee in order to file an application with the LTB. What is the cost of the application?

The cost of filing an application is $186.00 through the Portal, or $201.00 if the application is filed by regular mail.

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Q: My tenant filed an application against me and said I can view it on the Portal, but I do not see anything. What do I have to do in order to see what my tenant has filed?

In order to view your tenant’s application, you need to put in the file number and your unique one time PIN. The LTB should have emailed or mailed you this information.

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Q: What type of applications can be filed through the Portal?

Landlords can file the following LTB Applications on the Tribunals Ontario Portal:

  • L1: Application to Evict a Tenant for nonpayment of rent and to collect rent the tenant owes
  • L2: Application to End a Tenancy and Evict a Tenant or Collect Money
  • L3: Application to End a Tenancy – Tenant Gave Notice or Agreed to Terminate the Tenancy
  • L4: Application to End a Tenancy and Evict a Tenant –Tenant Failed to Meet Conditions of a Settlement or Order
  • L9: Application to Collect Rent the Tenant Owes
  • L10: Application to Collect Rent a Former Tenant Owes
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Q: Once I have access to the Portal, what type of things can I expect to do there?

You can do a number of things on the Tribunals Ontario Portal including:

  • Submitting applications and paying for application fees;
  • Checking the status of files;
  • Uploading evidence upon signing the Consent to Disclosure form;
  • Viewing and exchanging messages and documents with other parties;
  • Self-scheduling preferred hearing dates in certain circumstances; and,
  • Using the dispute resolution tool to try and reach an agreement.
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Q: What do I need to do in order to file an application using the Landlord and Tenant Board Portal?

To file an application, you will have to login to the Portal and create a My Ontario Login. To create this, an email address is required. This email address will be used to: sign in, recover your password, and receive notifications about your My Ontario Login. You can find upto-date information about your file/application by logging into the Portal.

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I have to file two separate applications at the Landlord and Tenant Board. Can they be combined if I am filing on the Portal?

The Landlord and Tenant Board has introduced a new method of filing applications through the Tribunals Ontario Portal. Landlords and Tenants can now submit L1,L2, L3,L4,L9, L10, T1 T2, T5, and T6 applications using the Portal. Currently these applications are the main applications that can be filed on the Portal, either on its own or combined. For more information on filing applications- please visit https://tribunalsontario.ca/ltb/filing-and-fees/

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